All businessmen want to minimize operational expenses without having to sacrifice the quality of the product or service they offer. In order to achieve this, they have to avoid making these 3 common mistakes when utilizing the services of an outsourced employee: (1) Failing to establish a clear expectation, (2) Expecting too much while investing too little and (3) Hiring the wrong people.
If any of these mistakes is stopping you or have stopped you before, then let me show you how to push past them and get back on track.
MISTAKE # 1: Failing to establish clear expectations
If you fail to brief your staff on what they need to do, the project is bound to fail. By not clearly stating your expectation, you run the risk of having your task done over and over again. I know many business owners who have committed this mistake and all of them admitted that it wasted a lot of their time, resources, and money.
The best way to get out of this hole is to meet with your team and give them a proper briefing- what the project is all about, what you wish to get out of it, your objective and the timeline. Your team will actually appreciate this because it is also tiresome on their part to keep doing the same thing over and over again.
MISTAKE # 2: Expecting too much while investing too little
Although business outsourcing will reduce your operational costs, investing too little on it will also impact on the kind of service you will get. I’m not saying that when paying a little you are not entitled to get high-quality service. What I’m saying is you should know how much to expect from the outsourcing company you’ve contracted with.
Before you even start working with them, have a conversation with your vendor as to what is the extent of the service they are providing for the price you are paying. This way, you will avoid misunderstandings and there will be no additional charges on your billing.
MISTAKE # 3: Hiring the wrong people
This may be one of the most crucial mistakes a business owner can commit in outsourcing. You see, when you outsource areas of your business, the people working on that becomes the “face” of your business. It is important that they know what they are doing and it is what they do best. Don’t just settle for the first vendor you talk to. Check all possible vendors, ask for references of previous projects and set-up interview with them.
If, for some reason, you find yourself in this predicament, talk to your vendor immediately and ask that someone else work on your project, someone with more experience or expertise on the type of project you are doing.
If you are a business owner who wants to maximize productivity and increase sales, I’d like to invite you to take the next step with a FREE “Strategy Call” with UK-based outsourcing expert, Yeukai Kajidori.
World Outsourcing Solutions