We have seen the growth of working remotely across the globe. For the past years, the demand for virtual assistants or VA has grown exponentially. And the majority of business owners and companies have turned to outsourcing as a way for them to cut costs and keep their business going.
Let’s face it, there are so many VAs looking for a job- some are independent and some are handled by an outsourcing provider. Each VA charges differently as well, depending on their location and the type of task or project to be done.
What qualities should a VA possess for clients to hire them? What are they looking for? Allow me to share with you the characteristics clients look for in a VA, and hopefully, at the end of this article you will be able to understand how client’s mind works when it comes to hiring VAs.
Clients are always looking for someone who they can depend on. Someone who can work even with just minimal supervision, but still delivers excellent work. This person should be deadline conscious and works on the agreed time.
Invested in the company
Business owners want their employees to care for their company and give it as much importance as they do. Being invested in the company will also build a good relationship between the employer and the VA. A virtual assistant who shows importance to the company and the work that they do will always look after the company’s best interest.
Can communicate well
This goes far beyond speaking good English. What I’m driving at here is being able to update and give feedback to clients whenever necessary. Clients usually establish from the beginning how often they want to be updated on the projects being worked on. You should keep this in mind and be diligent in following it.
Before you start working, you and your client will have to come to an agreement regarding your work hours and day/s off. But there will be instances wherein you have to go beyond your usual time or change your schedule for a particular day or even work on your day off. When this happens, you should be able to adjust accordingly, especially if it is really an important project.
Just because you are an assistant does not mean you don’t have creative juices in you. You can take initiative whenever you think your idea can enhance the output of the project. But remember not to sound arrogant. Most clients appreciate VAs who contributes and go beyond what is expected of them.
There are times when your client will ask you to do a task that you may not be good at or have not done before. It is good to be honest and tell your client about your predicament, but tell him also that you are willing to learn how to do it or improve on your skill. And also, don’t expect your client to train you extensively on how you can do the new task. Do your own research about it and how you can pull it off. It is okay to ask questions but be resourceful enough to know the answers on your own. You can have your client check your work to be sure that you are on the right track.
This is by no means a complete list of the qualities a VA should possess for clients to hire him or her.
If you are a business owner and you want to experience how a competent VA works, I’d like to invite you to take the next step with a FREE “Strategy Call” with UK-based outsourcing expert, Yeukai Kajidori.
World Outsourcing Solutions